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... / Take ownership of cases in Salesforce proactively. Increase knowledge, awareness, and autonomy of clients on the use of these products; Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents. You will be included in the weekend rotation, working with the weekend ...
France, Paris 04 Hôtel-de-Ville
... Experience as a strategic priority - Drive adoption through strong stakeholder engagement and internal advocacy - Define adoption KPIs (usage, NPS, reduction in shadow IT, cycle time improvements, etc.) - Quantify customer (developer) satisfaction - Act as the strategic bridge between platform engineering team and platform ...
France, Paris