Description de l'offre
Skaelia
40k € a 45k €/an
France, Boulogne-Billancourt
Technical Customer Success Manager - H/F à Boulogne-Billancourt, France is listed on Jobeax. Browse 120,000+ vacancies available.
Skaelia est un cabinet de conseil en recrutement spécialisé dans les secteurs IT, Business et Conseil. Nous accompagnons les candidats dans la recherche de leur prochain poste, en fonction de leurs compétences et aspirations, quel que soit leur expérience et le niveau de poste recherché, du jeune diplômé au cadre exécutif. Nous collaborons avec des entreprises de référence, innovantes, qui intègrent la technologie au cœur de leur activité. Parmi nos clients figurent des intégrateurs et éditeurs de logiciels, des ESN, des cabinets de conseil, ainsi que des ETI et grands comptes, leaders dans leurs domaines respectifs.
Chez Skaelia, nos recruteurs expérimentés, spécialisés par métier, vous proposent un accompagnement personnalisé pour vous aider à trouver le poste qui correspond à vos compétences, vos ambitions et vos objectifs. Nous avons hâte de faire votre connaissance et de vous aider à trouver votre prochain poste !Notre client, éditeur de logiciels B2B d’environ 60 collaborateurs, recherche un(e) Technical Customer Success Manager pour renforcer son équipe basée à Boulogne-Billancourt, dans un environnement de travail hybride.
Ce poste s’inscrit dans une logique de support client technique après la mise en production des applications. Contrairement à un poste de Customer Success davantage orienté onboarding ou fidélisation, la personne recrutée interviendra principalement comme point de contact client sur les sujets de support, d’incidents, de suivi des anomalies et de coordination avec les équipes internes. Au quotidien, vous prenez en charge les demandes et incidents remontés par les utilisateurs, en assurez l’analyse, le suivi et la résolution, puis coordonnez si besoin les échanges avec les équipes Produit, Projet ou Data. Vous contribuez également au bon suivi des correctifs en production et à l’amélioration continue de la documentation. Vos missions principales seront les suivantes :Nous recherchons un(e) candidat(e) issu(e) d’une formation supérieure en informatique, ingénierie ou systèmes d’information, disposant d’une première expérience en support technique, customer success technique ou environnement SaaS.
Vous êtes à l’aise avec l’analyse d’incidents, la gestion de tickets et la communication avec des interlocuteurs variés. Vous savez travailler de manière structurée, prioriser vos sujets et formaliser clairement les informations utiles à la résolution des problèmes. Les compétences attendues pour ce poste sont les suivantes :Offres similaires
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