Tech Lead Data "Marketing Data Hub" F/M/X à Issy-les-Moulineaux, France

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.  

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!  

Job Description

Accor Tech & Digital  is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital.  Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. 

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here, your scope will know no boundaries; 

So join us and  dare to make an impact on the world! 

This is where your biggest challenge awaits you:

Within the CRM & Customers Tribe , you will join the Marketing Data Hub Feature Team. Our mission is to act as the backend "Hub" that extracts and exposes data from the RCU (Référentiel Client Unique) and the ODP (One Data Platform) to feed our marketing tools, partner CRMs, and compliance solutions.

As a Tech Lead Data , you will take technical responsibility for a team of Data Engineers. In the context of an upcoming transformation of our product portfolio and organization, you will ensure the stability of our application "Run" (partner flows, adtech, data quality) while steering the co-construction of our future architectural patterns.

Your mission:

Reporting to the Data Engineering Director , your main missions will be:

1. Architecture & Technical Co-construction:
   • Define and co-build new, modern architectural patterns at the intersection of business requirements and our Data Platform.
   • Guarantee robust and secure technical choices, particularly for real-time flows (tokenization protocols, data security).
   • Design and optimize robust business data models (data modeling applied to marketing and personalization).
   • Ensure the implementation of high-performance data APIs and data exposure pipelines to enable real-time marketing activation.
2. Technical Leadership & Animation:
   • Guide and support a team of senior profiles. Your technical legitimacy will foster smooth collaboration.
   • Work in a close partnership with the Product Owner to scope and prioritize technical projects.

   • Promote DataOps best practices (unit testing, CI/CD, code quality, and observability).

3. Delivery & Operational Excellence:
   • Drive the ingestion, transformation, and exposure of data (backend/Hub approach).

   • Ensure the quality, integrity, and reconciliation of customer data throughout the entire data lifecycle and data flow processes.

   • Participate in strategic AI initiatives to accelerate delivery and infuse AI into our product and tech practices.
4. Business & International Interactions:
   • Collaborate closely with business teams, CRM, and our partner MoEngage.

Over the coming months, your responsibilities will focus on achieving the following objectives (non-exhaustive list) :

• Transition data pipeline execution logic to an event-driven architecture to support customer hyper-personalization use cases requiring responsiveness and real-time capabilities.
• Enable new customer data exposure mechanisms from Snowflake (via APIs, MCP, etc.) to further support hyper-personalization initiatives.
• Audit existing data products, assess the current technology landscape, and define an action plan covering technical debt reduction, efficiency improvements, FinOps optimization, and the exploration of new technologies.
• Foster a strong team dynamic through collaboration, engagement, knowledge sharing, and active participation.
• Longer term – MLOps: Contribute to improving data science model deployment processes and implement real-time inference capabilities (as opposed to the current batch-based approach).

Qualifications

What about you?

• You are a Data Tech Lead (minimum 6-8 years of experience) with strong technical legitimacy and a first experience in technical coordination and team management.
• You have at least a first managerial experience and demonstrate leadership skills with a dynamic, positive, and rigorous mindset.

Technical Skills

• Excellent command of Snowflake , dbt , and Airflow (ideally via Astronomer ).
• Solid experience in real-time architectures (flow security, tokenization protocols).
• Mastery of Python, SQL, Terraform , and CI/CD pipelines.
• Machine Learning: Sensitivity to or experience with integrating ML models into data pipelines (ideally with real-time interfaces).
• AI Tools: Interest in participating in discussions around the AI product lifecycle.

Soft Skills

• Analytical mindset and technical curiosity.
• Ability to estimate, plan, and monitor activities across multiple parallel projects.
• Ability to evaluate complex situations to anticipate and manage risks.
• Good command of French and English (fluent level for regular international exchanges).

Additional Information

Accor dares to impact:  

- The world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- Your career

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform. 

- And also: 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride. 

• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”. 

• €11 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib. 

Your talent and motivation are our only selection criteria. 

We value the richness of diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 

We encourage all applications, regardless of gender,  so go ahead and apply! 

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  
2. An interview with the team manager responsible for the role you are interested in.   
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  
5. A personalized feedback.  

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