Remote Support Technician à Paris 04 Hôtel-de-Ville, France is listed on Jobeax. Browse 120,000+ vacancies available.
Have you ever booked a hotel online? With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. At D-EDGE we are driven by these 4 key values:
- You will be joining the Technical Support France team, composed of 25 people. The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends.
The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.
Create / Take ownership of cases in Salesforce proactively.
Increase knowledge, awareness, and autonomy of clients on the use of these products;
Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.
You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per year
Your are native or fluent in French & English
Able to react effectively and calmly in emergencies
Efficiency in Excel, MS Word, Salesforce CRM
Support, Training, and teaching experience is a plus
Second Interview with Head of Technical Support
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Department CLIENT SERVICE Role Client Support Specialist Locations Paris Remote status Hybrid Employment type Full-time