HEALTH CAN’T WAIT.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

ABOUT THE ROLE

As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time. Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days. First 2 months

Join IT oncall rotation (helpdesk) with buddy/shadowing support
Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)
Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months

Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input
Own onboarding/offboarding workflows end-to-end
Have wide knowledge of Alan's processes, equipment, and tools
Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates

First year

Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)
Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
Ship automation or self-service projects that measurably reduce IT toil — with limited guidance
Lead low to medium IT projects end-to-end

3 years

Fully autonomous on the User Experience & Platform workstreams
Lead medium to high-complexity IT projects end-to-end
Mentor newer team members, reduce bus factor through documentation and knowledge sharing

WHO WE’RE LOOKING FOR

For this opportunity, we are aiming to hire within the B0-B1 level range Must-have — Technical/hard skills:

1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)
macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)
Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk
Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability

Must-have — Behavioral/soft skills:

Delivers with attention to detail: Handles run tasks reliably and consistently
Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
Takes feedback well and learns fast: Open to coaching, iterates quickly
Collaborative and positive: Works well with teammates and other communities
Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)

Nice-to-have skills / Bonus points if you have:

Experience with Kandji specifically
Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness
Basic scripting ability (Python, Bash, etc.) or willingness to learn
Experience with SaaS vendor management and/or license administration
Interest in automation and coding (even from college/school projects)
Experience in a fast-growing tech company environment

Languages: Fluent French & English

HOW WE WORK

Location: You must be legally eligible to work from France. Remote work: We offer remote work flexibility, but we value in-person collaboration

IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist.

IT Digital Workplace & Endpoint Specialist

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